Instead of accepting the new video, I get a three paragraph notice that it isn’t acceptable. But it is in the acceptable format of .mp4
Instead of accepting the new video, I get a three paragraph notice that it isn’t acceptable. But it is in the acceptable format of .mp4 I don’t seem to be sending this to anyone. I see reply button, but I want to send the problem question to you, not reply.
Can you share a screenshot of the error message you are seeing and the logs for review by the support team? If you do not want to post here, you can email them to the support team directly at help@topazlabs.com.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Claude told me to get rid of a percent sign in the title and all was back to Topaz being great again. Thanks for your response. I think Topaz is great.
Odd characters in the file name can cause issues as the app is not able to read them correctly. The devs are working on trying to expand that support in the future if possible.
