I bought this on Dec. 20, 2024! (see attached) Now I can’t get past the subscription page! (see attached)
I have bought many of your products, and I’ve always been able to use them as long as I don’t try to update them past my last subscription date. Now it looks like you’ve changed things after the purchase! Had I known this was going to happen, I never would have purchased!
Mark Mercer
The purchase in the invoice is for Video AI, and you should still have access to Video AI in the last release version of 7.1.5.
The new app Topaz Video, is a subscription access only software and that is why in the first screenshot is is asking for you to log in under an account that either has an active subscription plan, or sign up for either Topaz Video as a stand-alone or the full Topaz Studio bundle.
Your previous purchase was for the perpetual license to Video AI, it did not carry over and grant a perpetual license to the new app when it was launched. That requires the active subscription plan from the product pricing page.
If you are having issues logging into Video AI, then please email the support team at help@topazlabs.com and we can assist further with that. That app would be a separate install on your system and would not prompt for the subscription plan when launching, it would ask for a login and then unlock once it confirmed your perpetual license.
