I am unable to drag folders or files into Gigapixel AI

I am unable to drag folders or files into Gigapixel AI. You can see from the image. Please help me fix this issue.

That is weird!

Are you on Mac or Windows?

Windows

Thanks for this. Let’s have you reach out to Support (help@topazlabs.com) so we can more effectively troubleshoot this.

When you reach out, please add the following to your email:

  1. A brief video of the conflict. I use Loom for screen recordings since this is a free and easy-to-use app. Then, once the video is recorded, you can add the link to the email.

  2. A link to this forum post so I can refer back to the conflict.

Once these things are received in email, I will be able to investigate this further.

I realized that I was speaking with you through Support. I sent the culprit of the conflict, so I’ll post it here as well for future reference!

The culprit was that Gigapixel was being run through Administrator. When you don’t run Gigapixel through Administrator, then it won’t behave like this.