I bought Sharpen AI today and have been trying to understand how to turn off the trial state.
The TopazLabs website says that the products are activated by logging into my account. I have done that, but my copy still is telling me that I have 18 days left in my trial. How do I tell the app that I have purchased it? Or, if it is automatic, how long does it normally take?
@MikeFromMesa Hi Mike, I don’t have Sharpen installed on this computer, but look on the menu bar…most Topaz apps have File, View, Community & Help. You may need to load an image, then Click on Community, then click on Switch Users. Sign in again using the same email/password as you use with your Topaz account. That has worked for me in the past.
I have already tried to do that. Sharpen AI is not listed as an app in the drop down boxes where you select what app you are filing a report against, so it does not seem possible to report this to customer support unless you select something different. Of course since I have no choice that is what I will do.
Thank you for the link, but it has the same dropdown list as what I used. The only entries are:
Customer Service (plugins)
Technical Support (plugins)
Refund Request (plugins)
Customer Service (Studio)
Technical Support (Studio)
Refund Request (Studio)
There are no entries for either Gigapixel or Sharpen. I filed a request under Customer Service (plugins) and explained that there were no entries for the stand-alone apps, but I have not even gotten an acknowledgement back yet.
I would like to think so. I just don’t understand why I am having this problem getting the software to leave trial mode. I have not seen any other posts with this problem so I assume it has something to do with my purchase.