How do I change my subscription type from Topaz Video AI Pro to Topaz Studio Pro? There isn’t an “Upgrade” button in the subscription manager, and I’d like to start using Topaz Photo and Gigapixel…
Why, as a PRO subscriber, don’t I have an easy way to try out other apps? Then I wouldn’t have to write this post on the weekend—since that’s basically the only time I can play around with Topaz…
Hi
To switch your single-app subscription over to Topaz Studio Pro, you cannot use a direct “Upgrade” button because the standalone app plans and multi-app Studio suites are treated as separate subscription tiers rather than a simple add-on.
You will need to cancel your current Topaz Video Subscription before Subscribing to the Topaz Studio Pro Plan to avoid paying double for the overlap period, or more preferably contact Topaz Support directly via email the team can manually adjust your account balance and transition your billing smoothly.
Here’s the link to contact Topaz Support
In the meantime, if you wish to try both Topaz Photo and Gigapixel or indeed the whole Studio experience then you can pay to Subscribe to them and if you’re not happy then cancel your Subscription within 48 hours for a full refund here’s the information from Topaz about Cancellation and Refund Policy
Hope this helps
Thanks for the explanation.
I understand that these are treated as separate subscription tiers, but that’s exactly what seems strange to me. I’m already paying for Video Pro and I simply want to move to Studio Pro and pay the difference. Having to cancel my current subscription, contact support, or purchase a second subscription and then request a refund feels unnecessarily complicated for what should be a simple upgrade.
Especially since the Topaz Photo app itself is actively offering me Studio, but my account doesn’t provide any way to switch to it. 
I guess I’ll wait for Topaz Support before changing anything. Hopefully they’ll consider adding a proper upgrade option in the future.
Originally you were asking about upgrading from a single app Pro Subscription to the Studio Pro Subscription then, you asked about trying Topaz Photo and Gigapixel.
I explained why you couldn’t simply upgrade from one to the other without contacting Topaz Support.
Sorry I didn’t mean to imply cancel your current subscription, then, purchase a second subscription and then request a refund feels unnecessarily complicated for what should be a simple upgrade.
I was merely giving you a way of trying the other apps before deciding without cancelling your current subscription.
That’s interesting I have the Studio Subscription so, haven’t seen this so, seems strange you can’t.
As I mentioned previously contacting Topaz Support directly via email the team can manually adjust your account balance and transition your billing smoothly.
Andy
