Hi,
I just purchased Topaz a week ago and something makes no sense. The performance is just horrific and I am not talking about rendering issues. Just to launch the “About Topaz Photo AI” takes 20 seconds. None of my other apps exhibit any performance issues. Not LR, or PS. Only Topaz.
I started using it in Application mode and it was perfectly fine and very responsive. Only when I “Edit in Topaz” from LR did I start noticing the problem. Went back to the application edit mode and it was still very bad. I reinstalled it multiple times but the issues persist. Any hints will be greatly appreciated.
I followed the advise Topaz PhotoAI 2.1.2 Extremely Slow - #10 by Hbie and it seems to work for now.
We’ve released a recent update that might resolve this issue for you.
Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:
Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:
Topaz Photo AI | plist Files Mac
After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.
Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:
Example of Proper System Preferences
Finally, rerun the installer. You can download a new installer from the downloads page directly :
Topaz Labs Download Page
