Help needed Gigapixel AI

Hi all;
Just downloaded gigapixel on windows 10; It crashes at 1% & freezes my computer;
Have uninstalled & reinstalled with no fix;
I was with remote chat to try & fix the issue; Was established that I had to create a new user? Why?
I did that & that didnt work either?
Instead of it being a simple $100 day, it has cost me over $300 for software & restoro help with remote assistance; I have been on the computer all day & mentally drained, with nothing accomplished;
I hope there is help available or a simple fix?
Please somebody help me…

Firstly, please don’t make duplicate posts - I’ve removed your other one.

Secondly, in Denoise can you go to Help>Graphics Info and post the results here.

PaulM Paul; I’m having no problems with Denoise;
I’m having problems with Gigapixel
I`m new here & still trying to navigate where things are.

I’m asking you to do it in Denoise because I’m assuming you can’t do it in Gigapixel - the information it produces will be the same whichever app you do it in. If you can launch Gigapixel then by all means do it there.

Sorry, Im not quite sure what you mean;
Are you saying I can upscale in Denoise ai? If so, why would I need gigapixel?

No, I’m saying you can go to Help>Graphics Info in any of the apps.

Application & Version: Topaz Gigapixel AI Version 5.1.6

Operating System: Windows 10 (10.0)

Graphics Hardware: Intel® HD Graphics 630

OpenGL Driver: 3.3.0 - Build

CPU RAM: 16262 MB

Video RAM: 1500 MB

Preview Limit: 3466 Pixels
Was this the info you needed; & does mean that I can only upscale to 3466 pixels with my current hardware;
Apologies for my ignorance

No, but you’re way below the minimum requirement for VRAM - you have 1500MB of shared RAM while the minimum is 2GB of dedicated VRAM (4GB is recommended). That’s going to limit the performance of Gigapixel - unless you have an alternative graphics card you can allocate to Gigapixel.

Alternatively, you can go to File>Preferences and select the CPU instead of GPU and see if that helps.

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Thanks Paul; I will try that; I will get back to you.

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Application & Version: Topaz Gigapixel AI Version 5.1.6

Operating System: Windows 10 (10.0)

Graphics Hardware: GeForce GTX 1050/PCIe/SSE2

OpenGL Driver: 3.3.0 NVIDIA 451.67

CPU RAM: 16262 MB

Video RAM: 4096 MB

Preview Limit: 6518 Pixels