I am having the same problem, please tell me the steps for Windows.
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Can you confirm with me if you are using Topaz Photo AI as a standalone application or as a plugin?
If you are using the Lightroom Classic plugin we can try to resetting your Lightroom plugin to start with the troubleshooting process. Please follow these directions below:
- Close Lightroom fully.
- Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
- Open Lightroom and check the File > Plug-ins Extras again.
After you have done these steps let me know if the plugin is working again.
Topaz Labs Documentation | Topaz Photo AI | Plugins | Lightroom Classic
If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the 'Help > Open Log Folder ’ menu option. You should be able to attach the whole folder to this email to send to me.
You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
You might get two lots of updates as some files failed the first time
Thanks
Hi.
Any update on this please?
I had some work to get out and with Topaz hanging and failing it is adding a lot of extra time to my workflow.
Thanks
Sorry I haven’t gotten back to you sooner, I haven’t had time to address the problem. I’m going to update my video card and then install the update that just came out. Perhaps that will solve the problem. We’ll see.
Susannah Sofaer Kramer
I updated my video card driver and then ran a repair from the upgrade email I got yesterday. So far so good. I have managed to complete one RAW file in Photo AI from ARW to DNG. we shall see if this is permanent. Thank you for all your suggestions and help.
Susannah
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The solution didn’t fix my issue and I’m disappointed that I haven’t had feedback after sending log files and all other details.
I am not paid to troubleshoot the software and the issues I am having means my workflow is taking quite a bit longer than it should.
I’m extremely disappointed that I provided John with all of the information requested but the issue is still outsatnding even after the latest update!
I am processing some images and I am constantly having to force quit Topaz to get it to update.
When are you going to provide a proper solution for this?
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