H.264 to .MOV ProRes Std Frames Loss Issue in Topaz Video 5.0.2

Hello and I hope you’re all well and thriving.

Before posting, I searched the forum for similar issues using the terms “H.264 to ProRes” but was unable to find any discussions addressing the specific problem I am facing.

I’m experiencing an issue with Topaz Video Version 5.0.2 where imported MPEG (H.264) videos are exported as .MOV ProRes 442 Std with fewer frames. Specifically, I imported two 4-second videos at 24FPS and the first video ended up missing 7 frames, while the second video was short by 3 frames.

Please find all relevant information below and provide me with a possible explanation and a solution.

I am also attaching:

a. SystemReportForTopazSupport.spx
SystemReportiMac.spx (8.2 MB)

b. logsForSupport.zip
logsForSupport.zip (168.5 KB)

Many thanks in advance for your prompt reply and solution!

Best regards,
Takis

INFO

1st Video File Import:

Type: MPEG Movie
Video Codec Type: MP4, H.264
File Size: 2,58 MB
Image Size: 1408 x 768
Frame Rate: 24,00
Total Duration: 00:00:04:00
Pixel Aspect Ratio: 1,0
Alpha: None
Color Space: Rec. 709

My Topaz Video Settings

Video Settings:

Input: 1408 x 768 @ 24 PFS
Output: 3840 x 2160 @ 24 FPS
Crop setting: Crop to fill
Frame rate: 24 FPS (Original)

Enhancement:

Video Type: Progressive
AI model: Proteus - Enhance MQ
Parameters: Auto
Add noise: 0
Recover detail: 0
Focus fix: Off
Frame interpolation: On
Slow Motion: None
AI Model: Apollo
Duplicate Frames: Replace (selected)
Sensibility: 10

Export Settings:

Output type: Video
Codec: ProRes
Profile: 422 Std
Audio mode: none
Container: mov

Topaz Video AI exports the file as:

Type: QuickTime Movie
File Size: 198,41 MB
Image Size: 3840 x 2160
Frame Rate: 24,00
Total Duration: 00:00:03:17
Pixel Aspect Ratio: 1,0
Alpha: None
Color Space: Rec. 709

NOTE: when I right-click the file in my bin in Premiere and then click on „Media File Properties“, I see the following information:

Video: There are 89 frames with a duration of 41/1000ths.
Video track 1: Duration is 0:00:00:07 (I do not understand what Premiere wants to say with this info)
Average frame rate is 24,01 fps (I also do not undersand why “average” FPS and why 24,01fps)
Video track 1 contains 1 type(s) of video data:
Video data block #1:
Frame Size = 3840 x 2160
Compressor = Lavc60.37.100 prores_videotoolb
Quality = Normal (3,00)
Temporal = Normal (3,00)

Issue: the input 24FPS MP4, H.264 file is 4 seconds long, whereas the output of the 24FPS .MOV Apple ProRes 422 Std file that Topaz Video exports is 3 seconds and 17 frames long - with 7 frames missing.

2nd Video File Import:

Type: MPEG Movie
Video Codec Type: MP4, H.264
File Size: 2,58 MB
Image Size: 1408 x 768
Frame Rate: 24,00
Total Duration: 00:00:04:00
Pixel Aspect Ratio: 1,0
Alpha: None
Color Space: Rec. 709

My Topaz Video Settings: the same as with the 1st Video conversion above.

Topaz Video AI exports the file as:

Type: QuickTime Movie
File Size: 221,71 MB
Image Size: 3840 x 2160
Frame Rate: 24,00
Total Duration: 00:00:03:21
Pixel Aspect Ratio: 1,0
Alpha: None
Color Space: Rec. 709

NOTE: again, when I right-click the file in my bin in Premiere and then click on „Media File Properties“, I see the following information:

Video: There are 93 frames with a duration of 41/1000ths.
Video track 1: Duration is 0:00:00:07 (I do not understand what Premiere wants to say with this)
Average frame rate is 24,00 fps (the “average” FPS here is 24, where for the first file above was 24,01)
Video track 1 contains 1 type(s) of video data:
Video data block #1:
Frame Size = 3840 x 2160
Compressor = Lavc60.37.100 prores_videotoolb
Quality = Normal (3,00)
Temporal = Normal (3,00)

Issue: The input 24FPS MP4, H.264 file is 4 seconds long, whereas the output of the 24FPS .MOV Apple ProRes 422 Std file that Topaz Video exports is 3 seconds and 21 frames long - with 3 frames missing.