[Google Pixel 9 Pro Support] - Click here for workarounds for this unsupported camera

Topaz Photo AI Bugs and Issues
1

New Pixel 9 Pro XL phone, brought raw .dng file into Photo AI, photo appeared very green.

Steps to reproduce issue:

  1. Step 1 take raw hi res photo with pixel 9 pro phone
  2. Step 2 download to pc
  3. Step 3 add to photo ai
    It’s all green

Topaz Photo AI [v1.x.x] on [Windows/Mac]

1 Like
2

I believe it was only released yesterday so it may not be supported by the RAW library used (LibRAW).

2 Likes
3

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

4

Just uploaded images today, same problem with PHoto AI 3.2.2

7

Thanks for sending that file in for our developers to review. I was able to replicate this behavior on my machine and have included this information for a development ticket to support this camera profile.

1 Like
8

When I open a raw .dng photo from my Google pixel 9 phone the whole photo is green. I can’t seem to get rid of it. It goes through the workflow and when I save it still has the green tinge.

9

I have the same problem. I used to have it with Pixel 8 and always figured it would be handled but the problem remains the same now when I´ve upgraded to Pixel 9.

When I open a photo in Topas Photo AI from my Pixel camera (dng-format) the whole photo is green (like a filter is placed on top of the photo. It doesn´t matter if I open it directly in to Photo AI or if I open it from Lightroom.

Any idea when this problem will be adressed?
(Let me know if you need samples).

10

I have the same issue. When I open a raw file from the pixel 9 pro it is green. No issues with adobe camera raw

13

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14

Hi,
Having the identical same issue as in the post below, the only difference might be that I just updated from android 14 to 15.

Let me know if you want a sample file.

15

Posting here:

Unfortunately, that phone is not in our supported cameras. To edit the DNG files of this phone in Photo AI, you will have to convert the DNGs to TIFF or JPEG, and for future shoots, make sure to shoot in JPEG.

We have files on hand of this camera and the development team will look into its support.