im running windows 11 and have all the specs i need and more to run gigapixel 8. it installed but it wont open
This known issue affects Gigapixel users who upgraded to v8 from an earlier build.
The following steps should resolve this issue for you.
- Right-click on the “Topaz Gigapixel AI” shortcut on your desktop.
- Select “Open file location”
- Right-click “Topaz Gigapixel AI.exe”
- Select “Run as administrator”
- Click “Yes” when asked, “Do you want to allow this app to make changes to your device?”
Here is a video demonstrating these steps!
After completing these steps once, you should be able to run Gigapixel from your desktop shortcut by double-clicking, as you typically would.
If this does not resolve the issue, you can try a fresh install of Gigapixel using the steps below.
- Delete Gigapixel folders and data.
A.
- In the search bar type “run” and hit enter.
- In the text field next to “Open:”, paste "C:\Program Files\Topaz Labs LLC" and hit enter.
- In the folder that opens, right-click the folder “Topaz Gigapixel AI” and select Delete.
B.
- In the search bar type “run” and hit enter.
- In the text field next to “Open;”, paste "C:\ProgramData\Topaz Labs LLC" and hit enter.
- In the folder that opens, right-click the folder “Topaz Gigapixel AI” and select Delete.
-
Delete the Gigapixel registry entries.
How to delete your Registry on Windows -
Restart your machine and download a fresh installer for Gigapixel from the “My Products" page.
-
Once downloaded, open Gigapixel as a standalone and ensure it functions correctly.
If you are still stuck, please reply back with your full system profile.
How To Obtain Your System Profile (Windows)
I will be on the lookout for your response and will work to continue to assist you.
hi. i have done all the steps that you sent me and can now say that it appears to be working and i have registered it, will take it for a spin in the next few days. thanks for your help and have a nice day
| justin.topazlabs
November 8 |
- | - |
This known issue affects Gigapixel users who upgraded to v8 from an earlier build.
The following steps should resolve this issue for you.
- Right-click on the “Topaz Gigapixel AI” shortcut on your desktop.
- Select “Open file location”
- Right-click “Topaz Gigapixel AI.exe”
- Select “Run as administrator”
- Click “Yes” when asked, “Do you want to allow this app to make changes to your device?”
Here is a video demonstrating these steps!
After completing these steps once, you should be able to run Gigapixel from your desktop shortcut by double-clicking, as you typically would.
If this does not resolve the issue, you can try a fresh install of Gigapixel using the steps below.
- Delete Gigapixel folders and data.
A.
- In the search bar type “run” and hit enter.
- In the text field next to “Open:”, paste “C:\Program Files\Topaz Labs LLC” and hit enter.
- In the folder that opens, right-click the folder “Topaz Gigapixel AI” and select Delete.
B.
- In the search bar type “run” and hit enter.
- In the text field next to “Open;”, paste “C:\ProgramData\Topaz Labs LLC” and hit enter.
- In the folder that opens, right-click the folder “Topaz Gigapixel AI” and select Delete.
-
Delete the Gigapixel registry entries.
How to delete your Registry on Windows -
Restart your machine and download a fresh installer for Gigapixel from the “My Products" page.
-
Once downloaded, open Gigapixel as a standalone and ensure it functions correctly.
If you are still stuck, please reply back with your full system profile.
How To Obtain Your System Profile (Windows)
I will be on the lookout for your response and will work to continue to assist you.
I encountered the same issue - GAI 8.0.1 cannot be launched on Windows 11. Following the method you provided, I reinstalled GAI 8.0.1, but the problem persists. By the way, I also encountered the same problem with my previous PAI 3.3.0. Although I have provided feedback to technical team, I have not received an effective solution yet.
Would you mind sharing your full system profile with me in a private message so I may investigate further?
How To Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)
