Yeah, I have no idea, but, it is a difference I noted in the logs.
I didn’t realize I had a private message from Taylor Bishop (which has been sitting there for 8 days… I am an idiot). He sent me an OpenVINO.zip archive via Dropbox that contains the previous version of OpenVINO. He wanted me to try unzipping it into the Gigapixel 5.1.7 application directory and see if it fixes the problem. Unfortunately, it doesn’t. I still suspect the problem is with teupsampling.dll. It did change in version 5.1.7.
OK Figured it out. Summary: I simply upgraded from v5.1.6 to .7 and product closed every time I tried to save (kind of the point). I changed Enable Intel OpenVINO from YES to NO. And not it is processing (saving) an image now.
The new version is full of bugs. For example, after batch processing, the program closes automatically. Many photos become cluttered. Th follows are just two example:
feature request : output image file name should include image processing settings data.
when exporting images in gigapixel, gigapixel should write processing setting values (suppress noise xx and remove blur xx) and gigapixel version in the file name or in the properties of the exported image.
Please open Gigapixel and go to Help-> Graphics info, press Copy and paste the info here.
Then go to preferences (File-> Preferences) and either take a screenshot or let me know what the settings are if you cannot upload a image. They will be something like this:
Here a screenshot from v5.1.6. I used denoise 0 and remove blur 0. The floor ground is a rubber material with color flakes. At the upscaled version the details at the ground are lost. It would be nice if 0 means 0 and the original noise is kept.
Firstly update to 5.1.7 and check again as their was an update to OpenVINO and if the issue is still there please raise a support request at the main website as I tried to replicate what you are seeing and i couldn’t get it to happen even on really noisy images.
If I started Gigapixel than I got a note that an update is available. I pressed a button to start the update and got this message. Meanwhile I downloaded a full installation file and this installation was working.
I checked the removed detail issue from above and it works.
Thanks, I’m doing that update now. I see the NVIDA update is new from Oct7th. Also I’m reading how an Win10 update from the other day is as well causing havoc across other software forums. I’m glad I got this back to working, as Sharpen and Gigapixel are critical for my wife’s art files.
Note the Win 10 update doesn’t affect everyone that installed it and seems to be restricted to failed installs of the update and some have reported printing problems after the install.