Gigapixel Not Working

Topaz Products Product Technical Support
1

Hello.
Faced a problem, gigapixel does not save the result of photo processing.
My actions:

  1. Open gigapixel program
  2. Uploading a photo
  3. I make settings for the best result
  4. I click save (I choose to save the original and to the same place as the photo).
  5. Photos are saved without any changes, only with a different name.

What to do?
Thank you.

2

Did you find a solution to this? Same problem over here. Preview looks great, but saved image is 6x enlarged, but no actual processing taking place.

3

No, I wrote in support, the time for consideration of the appeal was written up to 8 hours, more than a week passed, they did not even answer.

It started not so long ago, about a month, before everything was fine. I thought that the problem was in the system, but on another PC, the same problem, reinstallation, changing settings, etc. doesn’t help.

4

Topazlabs support is present on the forum, can you help?