Gigapixel is encountering errors while editing photo from lightroom classic

meagan.stovicek · March 20, 2025, 4:28pm

Hello,
Topaz stops editing photos I transfer over directly from Lightroom Classic. It will read, an error has occurred midway editing, OR midway exporting back to Lightroom Classic.

esther.huynh · March 20, 2025, 4:29pm

Hi Meagan!
That’s not good news. Which version are you on?
Could you please submit a ticket with our Support team and we can communicate with you more directly to help troubleshoot and investigate?

meagan.stovicek · March 20, 2025, 4:31pm

Yes, I can. I have Gigapixel 8.3

esther.huynh · March 20, 2025, 4:32pm

Thank you Meagan!

meagan.stovicek · March 20, 2025, 5:01pm

You’re welcome. Unfortunately, now any photo I try to edit in Topaz is encountering errors.

esther.huynh · March 20, 2025, 5:04pm

oh no! i’ll make sure the Support team keeps an eye out for your ticket so we can help

meagan.stovicek · March 20, 2025, 5:30pm

I appreciate it. I have to deliver photos tomorrow. Thank you kindly for your help.