As the title suggests, this software deleted 1 terabyte of data.
I woke up this morning, launched Gigapixel and it prompted me for an update. I thought ‘Sure, why not?!’
So I proceeded with the update, but to my dismay, it ended up deleting the software itself!
I was like ‘Um… what? okay… I’ll just reinstall it.’
So I reinstalled Gigapixel. However, upon completion, I realized that all my files, folders, and some softwares had VANISHED. FOREVER. Because yeah i tried to use Recuva, Stellar Data Recovery, Windows Recovery, there was nothing I could do to retrieve them.
If someone has any solutions i’m open to hear… Im devastated right know and very mad at topaz
Well, this sounds like a nightmare and I’m sorry to hear that this happened. Where did you install the application?
I can tell you that our applications will not overwrite or delete anything if left in the default installation location. However, if you downloaded Gigapixel on a different drive than the default one and didn’t designate it a folder to install the contents of the app, then it can delete what was there.
Unfortunatelly I can’t remember correctly… I think I downloaded the topaz collection on a different drive and install the softwares on this drive. But I remember that for some reasons the softwares didn’t worked? so i had to install it on the default one. Maybe that was the mistakes?
Anyway, I’ve never seen software that does that kind of stuff in my entire life. Whether it’s the default drive or an external drive, it should WORK.
You said that “it can delete what was there”? I mean, if it were just deleting YOUR software and everything related to it that would be “fine” (i guess) but all of my other data? Man that’s just… crazy barbaric stuff right here lol…
@AiDon Thanks I’ll try what you said… Someone told me that this datas might have been formatted somehow, and that it might be recoverable via a Mac, somehow? I’m sorry, my computer skills are limited… but based on what @simmy.topazlabs said, this didn’t sound good.
So i runned the commande (I’m french so i’ll put both original and traduction):
“La Protection des ressources Windows a détecté des fichiers corrompus et les a réparés.
Pour les réparations en ligne, les détails sont inclus dans le fichier journal de CBS situé à l’emplacement suivant :
windir\Logs\CBS\CBS.log. Exemple : C:\Windows\Logs\CBS\CBS.log. Pour les réparations
hors connexion, les détails sont inclus dans le fichier journal fourni par l’indicateur /OFFLOGFILE.”
“Windows Resource Protection detected corrupted files and repaired them.
For online repairs, details are included in the CBS log file located at the following location:
windir\Logs\CBS\CBS.log. Example: C:\Windows\Logs\CBS\CBS.log. For repairs
offline, details are included in the log file provided by the /OFFLOGFILE flag”
My advice is that you DON’T use “Because yeah i tried to use Recuva or Stellar Data Recovery” always use the sfc/ scannow command to repair the OS as disk and system component failure can occur at any time.