Gigapixel crash - large resolution

Topaz Products Product Technical Support
#1

I used to be able to upscale large resolution JPG (20.000 x 5714px), to 32.000 with Gigapixel, but lately it just crashes. This software just became useless to me. Too many bugs and crashes, all the freaking time. Horrible.

Application & Version: Topaz Gigapixel AI Version 5.7.3

Operating System: Windows 10 Version 2009

Graphics Hardware: NVIDIA GeForce RTX 3080 Ti/PCIe/SSE2

OpenGL Driver: 3.3.0 NVIDIA 472.39

CPU RAM: 130948 MB

Video RAM: 12288 MB

Preview Limit: 8000 Pixels

#2

I’m with you, both on Gigapixel and Sharpen. Neither work at all anymore with large files. Either they crash constantly and consistently, or they take forever to render out images (TIFFs) that are unreadable by Photoshop. And, Topaz support has been…crickets.

Very frustrating to pay for software, have it fail, and have no support whatsoever.

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