Gigapixel AI v8.0 crashes short time after loading jpg image (latest windows pc)

Topaz Gigapixel AI Bugs and Issues
1

Title line says everything… image load then unable to do anything before it crashes.

2

Exactly similar to my problem with Topaz AI……

3

Same here. My computer runs 7.4.4 absolutely fine if slowly. It only has an Intel 620 integrated GPU and 8GB ram.
Now version 8 simply closes down with no error message when processing begins. After the Initialising phase.
Task manager shows near max GPU usage as per 7.4.4 and plenty of RAM to spare.
Have reloaded 7.4.4 and all is ok again.

Any ideas
Cheers

4

I had the same problem.
Going to Edit-Preferences and changing the AI Processor from Auto to CPU solved it.
I hope I could be of assistance.

1 Like
5

Thanks for this. The program does indeed process the images after changing AI processor to CPU, as you suggested.
There ae however 2 problems, at least for me.
Firstly, processing time is now much longer, I guess because task manager now shows GPU usage at only 19% and CPU usage at 79%.
Secondly, both the processing and saving blue progress bars jump straight to 100% so I have no idea how long things are taking, although, as I’ve said, both tasks were eventually completed.

I guess its back to 7.4.4 until I get a better computer?

Cheers

6

In general all Topaz programs are quite slow with me as well, I only have 24GB of RAM but over the time I got used to it.
I do however not have the issue with the progress bars. This may be another issue then again.

7

Same. Mine seems to crash my graphics driver, screen goes black and flicks back occasionally, then my laptop restarts itself. Happened with 7.4.4 too. Had to uninstall and reinstall 7.4.2.

8

Scrap that. It crashes on 7.4.2 as well. And 7.2.1.

Update: One thing I have noticed is that if I don’t have the window minimized, and grab it with the mouse and move it about the screen, it’s super-laggy. This is without any picture loaded in, so it shouldn’t be doing anything. I think the problem is in the Gigapixel UI.

Did the same with Topaz Photo AI and that was fine. It also works fine and doesn’t crash or black the screen. Am on Windows 10.

9

Thanks! I had the same problem and it looks like that solved it. I wonder why Topaz didn’t see this problem before releasing the update.

1 Like
10

That did it, thanks Paul

11

Further update. Received an update from NVIDIA that replace GeForce Experience with the NVIDIA App - once this was done I got a further driver update. Gigapixel (v8.01) no longer lags or crashes.

12

got the same thing on Mac M2.

13

I’m running an 11th Gen I5 with 16GB of RAM. I also have the latest Version of Photo Ai which runs without issue