Hi, I figured I would give a quick try here to find an answer before I try sending a support ticket to Topaz.
I don’t use Gigapixel often, but occasionally. I used it a few months ago to enlarge one of my photos to 24x30 for a customer and it looked great. The past couple weeks I’ve been trying and trying to enlarge a couple photos for a couple customers but Gigapixel is freezing when I click on the “Update” button to update the preview window. The little dots go around in a circle for about 10 seconds and then stop. The percentage shown stays at 0% or occasionally goes to 1%, but that’s all. It just sits there no matter how long I wait. And then I can’t close the program either. I have to use Task Manager to “End Task” for Gigapixel.
It also doesn’t work if I just click the “Save” button without updating the preview or changing any setting sliders. After waiting a long time I had to use Task Manager to close it, but then I did see in my photo folder an image with the gigapixel suffix. I thought maybe it worked somehow, but the photo was super blurry.
A couple weeks ago I had the problem with the Microsoft Tuesday update that caused a BSOD when going to print to certain printers, which I have a Kyocera. I thought maybe that’s also causing a problem with Gigapixel, although I doubted it should. Anyhow, I’ve removed the update and can print, but still the Gigapixel freezes.
I have Windows 10 Home v1909 Build 18363.1440 on a Dell Inspiron model 7458 with an Intel i5-5200U processor. 16GB of RAM. I also did an update to the video driver which is an Intel HD graphics 5500. And I uninstalled and then re-installed Gigapixel AI. Still have the problem.
As I said, it worked before, now it doesn’t and I need it.
Any help appreciated. Thanks.