Batch processing … I tried to process several png files setting the height to 2160 px in auto mode. It would process a few then crash to the desktop. When I loaded several files again, the “saved” data showed 2159 instead of 2160. Changed it to 2160 and the same file crashed.
Processing that file not in batch mode worked fine.
@svetlina_design If you are using Windows, go to the Start (program list)> Topaz Labs LLC > Gigapixel AI and run it. If it is 4.7.1 then your Icon link is pointing to the older version In Topaz Labs. Just drag the icon from the new install to the task bar or desktop (where you normally run from).
Also the built-in calibration routine still sets both CPU and GPU to On if I’m using High or Medium memory allocation. With Low memory allocation it selects CPU only.
This bug is appeared specially when PhotoShop is opened during processing. Set “File → Preferences → Enable discrete GPU” as “No”, the problem will be solved.
So, in summary, although it chooses both, it uses GPU processing because it is faster. It would be nice if the preferences actually reflected the correct benchmark medium.
That’s not a solution. It takes forever to process with the GPU disabled. Beside, I don’t have Adobe products on my computer, except for the pdf reader in my browser.
Hi, I really cannot see you having any issues with that configuration. I have a PC with 16GB RAM and a GTX1050/4GB and have no issues. Have you tried going to Preferences and clicking Use recommend settings then letting it recalibrate as that sometimes makes a difference. Also I would select GPU only with medium memory utilisation after that as it seems to work better.
I have the same problem. Drag and drop an image, process it, no problem. Drag and drop a second image, program shuts down without any error message. Windows 10 i9-9900 64GB RTX2080ti
At first, I was thinking it was only the files that were being scaled down (the files in the batch group that were larger in height than my target height of 2160 px.) But found out that wasn’t the case. So now I need to see if I can spot a difference in the png format. Sometimes it fails on the 2nd file in the batch, sometimes the 9th.
I’m going to concentrate on testing various image file types and sizes.
After some testing, I’m 99.9% sure it’s something to do with the png format in some of the files. Some were screen captures, some from one of my cameras, and some generated via software (Terragen or Lightwave renders.)
I generally store my images in png format, but over the years I’ve used more apps, like Photoshop, Paint.net, Photoline, etc.
Anyway, I grabbed a bunch (400) of image files(all png) and tried a AI Gig batch to a height of 2160. Some failed causing AI Gig to crash. So I went back to the source (the 400 files) and batch converted them to .bmp’s us an old utility called “Bulk Image Converter”. I then used the same utility to convert them back to png’s and fed those to AI Gig and it processed all 400 without error.
The problem with that converter I was using, it didn’t show if it used compress or not with png files. So I tried the same test with Affinity photo in batch mode and AI Gig liked those too.