Am running Win 10 64bit on and AMD 3900 processor with 32GB of memory. Tonight, while converting a .jpg form 3024x4032 to 2x that size, about 1/2 there it caused my screen to go dark and the Fans (not sure if it was the processor or video card) to go full throttle and after a minute I had to reset via the power switch. Thas has happened twice over the last month. But this time I could not get my PC would not recognize both of my monitors (one is for my TV, which is where the PC would default). I have an AMD RX580 video card using catalyst software, and the software would not let me open it up, and I ultimately downloaded the latest adrenaline software and tried installing that, but now that had and error and I had run “sysdm.cpl” change the device installation setting and restart again and reinstall the adrenaline/catalyst software to get things back to normal. Not sure what is going on, but I really like Gigapixel but tonite’s episode was not fun… Just thought you should know
Hi @ahelper ,
Thanks for reaching out and sorry to hear about the trouble you’re experiencing with Gigapixel!
From what you’ve described, it sounds like the crash may be related to system resource overload, especially since Gigapixel uses AI models that can be quite intensive on both the CPU and GPU when processing larger files. Let’s start with the basics to ensure your system is in a good spot:
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System Requirements: Based on your specs (Windows 10, AMD 3900, 32GB RAM, RX580 GPU), your system should meet the minimum requirements. Gigapixel AI requires at least 12GB of RAM and 4GB of VRAM on the GPU, and your hardware appears to likely check out.
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Crashes During Large File Conversion: Processing larger images like your 3024x4032 .jpg can push your GPU, and the RX580 might be hitting thermal or resource limits, causing the crash. You mentioned updating to the Adrenalin drivers, which was a good step, but if the crashes persist, it’s possible that further troubleshooting with the GPU (such as using older stable drivers) might help.
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AI Model Performance: Gigapixel is particularly demanding because it processes AI models locally, which is taxing on both your CPU and GPU. If you’re seeing issues when converting large files, you might try scaling down the image size or processing smaller batches to see if that helps with stability.
For additional help with troubleshooting, I recommend checking out our Gigapixel Troubleshooting Guide.
If the problem persists, feel free to share your logs with us via help@topazlabs.com and we can look further into this.
Thanks for getting back to me. I typically crop my photos 1st, but thought I would apply Gigapixel first in this case. I do have another Windows 10 machine with a bit older processor but more memory and a different video card (not a new) that I may try the same image on and see what happens…
Scott
