Gigapixel AI crashes during batch-processing

Hello, I have just bought Gigapixel AI and I want to batch-process about 100 images.
Unfortunately Gigapixel AI crashes everytime. I’ve moved the source images into a folder that is not synced by iCloud, I’ve renamed all files for shorter filenames, I’ve changed the output file size from 6x to 4x and changed the file format to jpg… no avail.

Here’s my hardware data:
Application & Version: Topaz Gigapixel AI Version 6.2.0

Operating System: macOS 12.6

Graphics Hardware: Apple M1 Max

OpenGL Driver: 4.1 Metal - 76.3

CPU RAM: 32768 MB

Video RAM: 2047 MB

Preview Limit: 4492 Pixels

I begin to wonder about the service hours of the support. I’ve been refreshing the support page for 15 hours now, and I have never seen a chat option. No answer here either. I am aware that I am not the center point of the universe, but well, this is one of my biggest concerns in life currently. :slight_smile:

Since my initial post I have restarted my PC but that made no difference.
My source files are PNG generadet by MidJourney AI - I assume I am not the only one using Gigapixel AI for that.
So if anyone has a similar problem or if anyone even knows a solution or a way to circumvent this, I would really appreciate your reply.

Hello again, the problem still exists. Is anyone else active here?

Having the same problem, any resolution?