Gigapixel AI 6.3.3 constantly crashing

Topaz Gigapixel AI Bugs and Issues
1

Hi…i just upgraded my computer and re-installed gigapixel AI 6.3.3 and now no matter what i try, it crashes as soon as I try to process any image format. My system is here:
Application & Version: Topaz Gigapixel AI Version 6.3.3
Operating System: Windows 11 Version 2009
Graphics Hardware: NVIDIA GeForce RTX 4070 Ti/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 546.33
CPU RAM: 98066 MB
Video RAM: 12282 MB
Preview Limit: 8000 Pixels

I have tried using gpu and turning it off too, still crashes under both conditions. Any thoughts?
Thanks in advance and happy new year!
Andrew

2

I can open jpgs and tiffs and see in preview but it crashes if i try to save even at just X2 resize. If i open Raw files (CR2 or NEF) it crashes immediately.

3

Please raise a support request at the main website.

4

Thanks, will do

5

@andrew.frith Thanks for reaching out! This will be fixed in Gigapixel AI 7, which is scheduled for release later this month.

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6

Gigapixel 7 Crashes also. It doesnt work. Looking for an alternative.