I just updated to 8.1.1 and now I cannot use the software. As soon as I select an image and click “Export Image” within 2 seconds it crashes. This is consistent, completely 100% reproducible, and makes the software completely unusable. I have a crash report, but it’s not completely symbolicated so I don’t know how much help that will be.
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I have the same issue with the new version, except it crashes after processing for a bit (more than two seconds). And the crash is silent. App just goes away.
Same here. I bet we’re all on Mac’s.
It seems that way. At least I got 8.0.2 to work reliably for my iMac M3. Photo Ai latest version works fine but Video Ai, I had to revert to 5.3.6 due to the stuttering and jittering output when upscaling.
My Topaz is doing the same thing. When I click on Export, it freezes. A real bummer and a burden to my work flow. For what I paid for this, it’s like a slap in the face.
My 8.1 Gigapixel either crashes, won’t launch or starts processing and then after about 3 hours - closes without finishing the upscale. I have sent in a ticket to customer service, but I have not heard anything back yet. 8.0 worked OK for me, but somehow this feels like a memory management issue caused by the 8.1 update.
Same for me on a mac with 8.1.1
I´ve the same problem on Mac M1 Pro with Sequoia and Gigapixel 8.1.1
