Gigapixel 8.0.1 crashes while trying to initialize image

Topaz Gigapixel AI Bugs and Issues
1

Gigapixel 8.0.1 crashes while trying to initialize image after upgrade on my Win 11 laptop. Before upgrade was working fine. I tried completely uninstalling and re-installing from a fresh download.
Same story.
Operating System
Windows 11 Pro 64-bit
CPU
Intel Core i7 1165G7 @ 2.80GHz 36 °C
Tiger Lake-U 10nm Technology
RAM
64.0GB Dual-Channel DDR4 @ 1592MHz (22-22-22-52)
Motherboard
Venom Venom BlackBook Zero 17 Phantom (Z260) (U3E1) 39 °C
Graphics
Generic PnP Monitor (1920x1080@60Hz)
CS2730 (2560x1440@59Hz)
Intel Iris Xe Graphics (CLEVO/KAPOK Computer)
Storage
1863GB Samsung SSD 990 PRO 2TB (Unknown (SSD))
953GB SAMSUNG MZVL21T0HCLR-00B00 (Unknown (SSD))
Are you able to help please?

2

I’m having exactly the same problem. Gigapixel worked until the 8.0.1 upgrade. Now the progress bars moves to the end of its length and sits there for over an hour when I finally gave up. Windows 11 and Macbook Air M2. Same problem!

3

Does Topaz monitor this forum? 3 days and no response :unamused:

1 Like
4

Same problem here with MAC desktop. Crashes everytime I try to use 8.01. The legacy app was fine! Now what?

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5

I’m having the same issue and I have Windows 10. Starts to initialize and then when it’s done or about to be done it just closes up on me.
8.0.1

6

I am now answering my own question, This worked for me, hopefully it will work for you too:

Go to Edit
Preferences
Settings
General
AI Processor - Choose CPU
Save

Good Luck!

2 Likes
7

Same problem on Gigapixel 8.0.1.

Here is my configuration:

  • Operating System : Windows 11 Pro 64-bit
  • Intel NUC Mini PC, NUC11PAHi7 Desktop PC
  • CPU : 11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz 2.80 GHz
  • RAM : 16.0GB DDR4 SDRAM
  • Graphics: Intel Iris Xe Graphics

(Same situation also on Gigapixel 8.0.0).

I join a log file about an example of a crash

2024-11-08-12-04-55.tzlog (43.3 KB)

1 Like
8

Worked for me - thank-you!

9

same here- never had it before- crashes every time i open it, no help from support- i want a refund

1 Like
10

So what I did to fix it since I didn’t have all the inbetweens, I only had the 7.3.1, I just reinstalled that one again and it’s working. I’ve since downloaded all the ones before 8.0.1 and will try them later but, now that we know all the others worked before this 8.0.1, I’m sure returning to the 8.0.0 or whatever you had last would get you working again.
Good luck to all.
PS - I use RevoUninstaller to get rid of all the root parts of a software when I uninstall. Makes it easy to start fresh.

11

THANK YOU! Worked for me!

12

Set the processor to CPU and it worked fine for a few days. It’s just started crashing again. Any suggestions?

13

I have been able to get it to stop crashing on my Mac by deleting the lastSessionFiles.txt from : Library/Application Support/Topaz Labs LLC/Topaz Gigapixel AI/Logs