Gigapixel 4 trial just downloaded, but login says "trial expired"

Topaz Products Product Technical Support
1

Hi folks…

Got the email today to download a trial of Gigapixel 4.0. After installation and opening the program…the title bar in the program says “30 days left in trial”, but when I log in (which looks mandatory?), and go thru the authentication process, the programs says “trail expired”.

So two things…

  1. I just downloaded today…why does the login process say expired?

  2. Why does the title bar of the program say 30 days remaining, while the login process says the opposite?

Thanks…

–

Bill

Windows 10

2

If you have previously had a trial you won’t get a second unless you raise a request and it is approved.

3

Don,

Thanks. But I never had a trial of Gigapixel 4.

Or do you mean a trial of any Topaz product ever?

Bill

4

No, no … I mean a trial of GigaPixel AI … @ATharp could you check directly with Bill thanks.

5

@Bill I will pm you.

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6

Whatever you did worked… I am up and running.

Thanks so much.

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