Gets stuck on "Detecting faces" on load

The new image when loaded gets stuck on “Detecting faces”. Even after several minutes, it remains the same. This happens to photos with people in it.

Hi There,

Please send your logs to support and the will provide you further troubleshooting steps

To do that, open Topaz Photo AI and go to the Help > Open Log Folder menu option and Email me all the logs files in the folder.

Also send us your computer’s full system profile

How To Obtain Your System Profile (Windows)

Once I have those, we can proceed with further troubleshooting steps

Exactly the same thing is happening with me - cannot use Topaz Ai at all because of this