Gets hung up at 100% when exporting

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. When exporting (using the Iris model), I get to 100% but then it hangs up, never finishes
  2. Using a Mac with Ventura OS

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2

Could I take a look at the app’s log files to see what is causing the error in Video AI?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport.tar.gz” file to your reply.

3

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