Fresh install of 2.2.1 broken with Entry Point Not Found error
Steps to reproduce issue:
Open app
Load photo.
Error “The procedure entry point zeDriverGetExtensionFunctionAddress could not be located in the dynamic link library C:\Program Files\Topaz Labs LLC\Topaz Photo AI\npu_level_zero_backend.dll” appears
I’m experiencing the same issue. I’ve already reinstalled Topaz Photo AI, run DISM CheckHealth and System File Checker, and attempted to re-register the .dll file.
Let’s try updating you to the most recent version release to see if this resolves the issue.
Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.
Try using the appropriate OS system link to update: