Fresh install of 2.2.1 broken with Entry Point Not Found error

Fresh install of 2.2.1 broken with Entry Point Not Found error

Steps to reproduce issue:

  1. Open app
  2. Load photo.
  3. Error “The procedure entry point zeDriverGetExtensionFunctionAddress could not be located in the dynamic link library C:\Program Files\Topaz Labs LLC\Topaz Photo AI\npu_level_zero_backend.dll” appears

Topaz Photo AI [v2.2.1] on [Windows]

2 Likes

Where did you install it from?

Looks like it did not install in your programs.

You are not talking to Topaz staff here, this is a users forum.

With the MSI file: TopazPhotoAI-2.2.1.msi

The .dll does indeed exist on the OS in that location, the entry point error typically suggests an error with the .DLL itself.

You could try uninstalling it, remove all Topaz files and then reinstall it.

Already tried that before reaching out for help.

Contact Topaz support.

I did at the time of writing this post, they must be enjoying their holidays still :slight_smile:

I’m experiencing the same issue. I’ve already reinstalled Topaz Photo AI, run DISM CheckHealth and System File Checker, and attempted to re-register the .dll file.

@pm-graphics @passerbliss @Hbie

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

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