Freezing after up grade

I upgraded from 6.33 to the latest 7.1.3 version. It installed fine, but my attempts to use the new version stop processing the picture between a quarter and half way through, where it simply freezes. Should I simply uninstall it, revert to my original version, and refund the purchase?

Hi Leslie!
I’d definitely try to uninstall it first and redownload a fresh installer of 7.1.3 first to see if you still have the same conflicts.

However if you’re still running into some trouble, I think it would be best to submit a ticket with our Support team and we can communicate with you more directly.