FOUR TIMES Photo AI crashed while trying to enlarge a file - had to go back to Gigapixel AI to finally get the job done

FOUR TIMES Photo AI crashed while trying to enlarge a file - had to go back to Gigapixel AI to finally get the job done.

My work relates to creating visual fine art works as well as producing prints - usually giclées on canvas - of my own works plus those of the artists whom I represent - fine art painters - my work is based on my photography and digital legerdemain manipulations via Photoshop and various sundry other programs.

In any event, I have a diptych painting with each panel being 40 x 40 inches - total size when joined into the final work being 40 x 80 inches. However, my client needs them to be 48 x 48 inches with a final work measuring 48 x 96 inches.

The scans are about as perfect as one could hope to have - were done on a flat bed scanner at 300 DPI, color proofed to the original under color balanced lighting and sharp as a tack; so I had no fear that they would upsize easily; even used just Photoshop to see how they would turn out - and they look good but not quite as good as I knew they could be, so I turned to Photo AI. I got the preview of them at 48 x 48 (no need for sharpening or separate Denoising) was relying only on the “Enhance” filter which, of course, does deal with noise and sharpening but doesn’t go gangbusters on it.

A note - prior to getting the order for them at 48 x 48 inches I had put the 40 x 40’'s through Photo AI and allowed it to go on Auto - the result was way too smooth, and it also adversely affected the colors and the grays to the point it resembled a facelift where the skin was pulled to tightly and made too smooth. Which is why I turned off the separate denoise and sharpen functions when I went for 48 x 48)

Unfortunately, Photo AI was not up to the task of doing the enlargement to 48 x 48; it crashed four times just as it was supposed to be done. It was running my CPU at around 80 percent - I have plenty of RAM 16 gig - but not using the GPU at all.

I have an older laptop that is serving my purposes in due course though I will be getting the grand daddy of laptops!

So I turned to Topaz Gigapixel 6.2.0 (the version from 2021 which works best on my machine - the updated version, which must share elements with Photo AI also crashed until I got back to the older version.

My CPU during the entire approximately hour process of upsizing stayed around 50 percent and my GPU around 35 percent plus or minus for both throughout.

I would be curious if those of you with more powerful, new computers have ever tried to upsize a file of the sizes that I am working with and whether you have been successful.

Interestingly, I had for all practical purposes started using Photo AI for practically everything - to the point of saying I had given up using Gigapixel AI and the stand alone others - but am glad I still have it now!

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I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

How To Obtain Your System Profile (Windows) | How To Obtain Your System Profile (Mac)

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

He is running out of ram.

The new models (mid 2023) are bigger than the ones from 2021.

Since 2018 i advice people that for productive Photography work you need a minimum of 32GB ram to work fluid.

Thank you, Thomas, for the mention re RAM - which could well be the problem. My next computer is going to have at least 64 possibly 128 gig. I’ve only had the problem I described with large files with Photo AI - it did handle the 40 x 40 inch sizes fine - save for the imperfections it added.

Never any problem with Denoise AI or Sharpen AI - irrespective of the file sizes. Though I rarely use any of the three standalones anymore. I feel Photo AI is getting wonderfully capable of doing pretty much everything I need doing. How about you? Do you use them regularly?

Hi John,

Attached is my system’s specs. Given it is an older model I would imagine that this is the cause of the problem. But, I would be interested in your recommendations and suggestions and also re the types of configuration re RAM, processors, SSD drives, graphics processors, etc that you feel are optimum these days and that will future-proof me more or less for about five years. When I pull the trigger, I am allotting around five to six thousand dollars for the purchase, which hopefully will yield something rather serviceable!

I look forward to hearing from you.
Erik Ciel

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