Force quit required for Photo AI 3.1.2 (MacBook Pro M3 Max, 48GB RAM Sonoma 14.5)

Topaz Photo AI Bugs and Issues
1

This is the 3rd time I’ve had to force quit Photo AI 3 after editing and exporting a photo. A couple of times, I’ve had the spinning beach ball which should not happen on this Mac. Other than that, I love the app.

Steps to reproduce issue:

  1. Crop the photo
  2. Denoise
  3. Sharpen
  4. Adjust lighting
  5. Balance color
  6. Export to original folder

Topaz Photo AI v3.1.2 on MacBook M3 Max 48GB RAM 16-Core CPU 40-Core GPU

2

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

3

Hi John –

That worked. Thanks very much for the quick reply. Topaz has awesome support.

Ted

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