It’s bad enough that corporate/marketing require us to pay you HUNDREDS per year just for updates even AFTER we pay HUNDREDS with the initial purchase, but now you lock us out of the program that we spend hundreds on per year, and to top it off I can’t USE the program because your authorisation link, won’t F----in’ connect, now I’m locked out!
This MUST be an ex-video game company, as corporate are nickel and dime-ing us and treating us like PIRATES! t(‘-’ t)
I’m having issues as well. The activation page never loads. What did I just pay for?
Is there any any to activate offline with a traditional license file_
I’m going to try to call them tomorrow, that, and you can email them through the “contact us” page during business hours, I think they’re on eastern time, but yeah, I don’t care to be treated like a pirate as this is the ONLY software company that I know of that requires authorisation, after the initial purchase and activation of the program! >8^(
Locked out of the program for 2 days now and no support to be seems, it seems its only 9-5 week days. What was the purpose of paying for the software I cant use, do i get refund for days i dont get access to the Video AI…
Is Topaz aware there is even an issue or that support only weekdays…
Same issue, got deadlines to meet and this what i get to paying for the software that was meant to work, software issues aside the support should be everyday at least… Ive never known a software company to run without 24hr support, I mean seriously WTF
Yeah, I know all about being locked out of programs, specifically, video games as that industry is notorious for predating their own customers, much like a lion with an antelope…
However, I was last in communication via email on Thurs 12/Late Fri 13th, with support, so I may hear back from them as I asked if we can still authenticate via telephone, but it just dawned on me to ask about email as another alternative?
But yeah, you may want to try again, as the issue may have cleared up for you as well…
If it’s for contracts/projects in a professional capacity, then priority must be set back to the customer, especially when asking for such a large annual upgrade fee, because as it stands, having a home-based online requirement is non-essential, it’s simply a preference on corporate’s part, nothing more…
As it would just be as easy to authenticate via email, and/or via text with security codes, and you don’t even need home internet to authenticate the program that many here pay hundreds for annually!
Yet I do understand why they do it, (Thanks to an email from support; thanks again by the way!) and from corporate’s perspective it would make sense, except for the fact that it seems to be one-sided in practice, as that is a burden on the customer much like the burden video game publishers put on their own customers…
As that is, well, was the solitary industry that required the “end-user” to have to sign in in order to keep using the game that they paid, for!
Yet, in our case, it’s almost the initial price several times over if you’ve been paying for a while like many here have, but thanks to the development/researching/project management/etc, teams I’d have quit long ago, no, my ire is towards the ones responsible for steering this ship towards troubled waters…
As there are plenty of software companies sailing quite fine in untroubled waters within the visual/digital art industry without a frequently updating online requirement at all, the biggest one being Black Magic design, the makers of Da Vinci Resolve, then there’s Affinity Photo, and BLENDER to name a few…
But there are people here that can help, as I asked in an email if we can still authenticate our licence over the phone, but I forgot to ask about authentication via email, as email does not require you to have home-based internet, I’m just waiting to hear back from them as **I do not believe support works on weekends…
**(I could be wrong as I have no confirmation as this is only an observation so it’s still just me conjecturing…)
However, I was still able to authenticate my program as it was most likely the IT Dept, that cleared up the issue on their end.
Still the same Still unable to use the Topaz Video after sending in 2 messages to which I have recieved no response, I thnk I will have to pick the phone and make a call…so not good
Me too, and not heard anything back
Unable to login to Photo AI. Nothing happens when I click Login or Authorize. I’m logged in in 3 browsers (Firefox, Chrome, and Edge). None of them gets used to authorize. Cannot use the app after paying for the upgrade recently. WTF Topaz? This is the most crap login system I’ve ever seen and I was in software dev for 30 years so I’ve seen a lot of crap login systems.
Please try again after setting your default browser to MS Edge.
My default browser is Vivaldi and I have experienced the same issue after having renewed my license of Photo AI today. It was worth a try since my Thunderbird email client also could not open web links anymore, even with a default browser set. After switching the default browser to Edge activation worked like a charm. Naturally, I switched back to Vivaldi afterwards. Could have been a Microsoft thing after all.
Happy Holidays, everyone!
Joerg
That worked. Thank you.
Still a Topaz thing since they clearly didn’t test this well at all and force the users through a ridiculous authorization process.
