- The bug / behavior you have encountered
When I change the mp4 suffix to m4v, files I created last year load OK in iTunes. Recent output files created do not load in iTune. There is a two-line difference in output image size. The ones the work are 2552 x 1440; the ones that won’t load in iTunes are 2556 x 1440
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Your system profile
DxDiag.txt (134.0 KB) -
Your log files (Help > Logging > Get Logs for Support)
logsForSupport.zip (4.6 MB) -
Any screenshots as necessary
Comparison of two files with MediaInfo output
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I need to know what controls the differences between the two files, both of which were created with Video AI, so that I can create output files compatible with iTunes playback.