File name

[I cannot change the file name or add an extension after the latest update

Topaz Photo AI [v2.3.2] on [Windows]

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

Thanks John, before I also received an email with the following suggestion from you.
“*You must open the image from the File Open dialog as it can only offer those options when NOT opened as a plugin. If you use Open in from finder/file manager or any other application it opens as a plugin”.
That was more or less true but only when I saved an edited file I got the options. However, under preferences/export the options are still not visible.
Maybe this is repaired in the new update.

This topic was automatically closed after 60 days. New replies are no longer allowed.