File displayed timecode and frame number in Video AI are inconsistent with other softwares

[alban.cousinie]

[If you are posting a new bug, please include the following]

1. The bug / behavior you have encountered
   I am trying to Trim a video file in Topaz video AI by replicating either the IN or OUT points of my video as indicated by Davinci Resolve in order not to process the whole clip, but only the part I need.
   But the Timecode reported by Video AI is inacurate since it starts from 00:00:00:00 while the Timecode in my file starts at 03:23:45:07 as reported in Davinci Resolve as well as in MediaInfo.
   So I tried the workaround of working with frame numbers, but Davinci Resolve reports 5409 frames for the clip while Video AI reports 3012 frames, thus it is inconsistent again (the clip is being displayed in its whole length, the start and end frames display the same content in both applications). The file is recongnized as 25fps in both applications. This is a rush straight out of a Sony A7sIII camera.
   So please report proper Timecode or let us choose between a Timecode that stats at 00:00:00:00 and the real Timecode embeded in the file and make sure you display the correct frame numbers.

2. Your system profile
   AMD Threadripper, Windows 11, Topaz Video AI 3.2.8, Davinci Resolve 18.4

3. Your log files (Help > Logging > Get Logs for Support)
   logsForSupport.tar.gz (1.3 KB)

4. Any screenshots as necessary

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[ida.topazlabs]

Hi, this is quite odd!

Can you please share the input file with me?

You can securely submit your files(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

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[david.kolbowicz]

Quite odd??? No. EVERY clip generated by my Sony a7s (MP4) and run through Topaz AI results in a TC of 0:0:0:0 even though that is NOT the TC of the clip. I had to go purchase Digital Rebellion’s Pro Media Tools to get their QT Edit tool which allows me to add a TC track and populate it with the correct TC. MOST annoying to be forced to do this considering the cost of Topaz AI!

[ida.topazlabs]

@david.kolbowicz

EVERY clip generated by my Sony a7s (MP4) and run through Topaz AI results in a TC of 0:0:0:0 even though that is NOT the TC of the clip. I had to go purchase Digital Rebellion’s Pro Media Tools to get their QT Edit tool which allows me to add a TC track and populate it with the correct TC. MOST annoying to be forced to do this considering the cost of Topaz AI!

We do not test with this footage type, can you please share one of these files with me?

You can securely submit your files(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Submit File to Dropbox