File appears to be unsupported or damaged - Mac

When editing in Topaz Photo AI (3) from Lightroom, about 70% won’t export back into LR afterwards - giving me the: ‘File appears to be unsupported or damaged’ message.

Steps to reproduce issue:

  1. Export file to Topaz from LR
  2. Make any changes
  3. Export back to LR

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Let’s try to reset your Lightroom plugin to try and get it working for you. You can follow the directions below to reset your Lightroom plugin:

  1. Close Lightroom fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Lightroom and check the File > Plug-ins Extras again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugins | Lightroom Classic

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.

You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request