Ffmpeg.exe error. It bothered me for several months!!!!

  1. When I use the iris model for enhancement, upgrading 1080p to 4k, 30fps to 60fps, and selecting h.256 as the output, an error will appear when the enhancement progress reaches 80%.
    In the review event manager. It shows the following error:

Error application name: ffmpeg.exe, version: 0.0.0.0, timestamp: 0x65f4cb0d
Error module name: nvinfer.dll, version: 0.0.0.0, timestamp: 0x63115029
Exception code: 0xc0000005
Error offset: 0x00000000002fff03
Error process ID:0x0xF18
Error application startup time: 0x0x1DAA2D46E289159
Error application path: C:\Program Files\Topaz Labs LLC\Topaz Video Al\ffmpeg.exe
Error module path: C:\Program Files\Topaz Labs LLC\Topaz Video Al\nvinfer.dll
Report ID: 26ad5a77-e16b-47fb-a30e-384949a37d49

Error application name: ffmpeg.exe, version: 0.0.0.0, timestamp: 0x65f4cb0d
Error module name: CONCRT140.dll, version: 14.30.30704.0, timestamp: 0x615a9214
Exception code: 0xc000001d
Error offset: 0x0000000000025f01
Error process ID: 0x0x5BFC
Wrong application startup time: 0x0x1DAA1974033D97A
Error application path: E:\Program Files\Topaz Labs LLC\Topaz Video AI\ffmpeg.exe
Error module path: C:\Windows\SYSTEM32\CONCRT140.dll

After searching, I found that there are similar error reports in the community, but still no solution was found.

It is worth mentioning that after I updated the latest version of the nv driver, it still reported an error.

  1. Your system profile: win11

  2. Your log files (Help > Logging > Get Logs for Support)
    2024-05-10-14-11-7-Main.tzlog (19.1 MB)

  3. Any screenshots as necessary

In that log you sent it looks like this is not a valid copy of Video AI, could be cause of the issue you are seeing.

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