Failure to Recover Faces

The Recover Faces fails and goes to Idle - which never manages to get out of - Last 2 updates I am not able to recover! When I revert to sharpen, they don’t look as natural - I am totally frustrated with this…

@steven.shires Thanks for reaching out.

It sounds like the app is missing some model files due to a buggy installation or update. Please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files.

[If you’re on Mac, In MacOS System Settings > Privacy & Security > Files & Folders, find Installer and enable all locations for it.]

Run the Topaz Photo AI installer. You can download a new installer from the downloads page directly.