Failed to process photo | LRC Exit Code 3221226505

Topaz Photo AI Bugs and Issues
1

When I use RawDenoise and send the file back to Lightroom, there is always an error message
Capture d’écran 2024-11-12 192000

Steps to reproduce issue:

  1. Select the photo in Lightroom’s Develop module;
  2. Select Process with Topaz Photo AI
  3. Apply Raw Denoise treatment and others as needed
  4. Export To LrC
  5. The computer returns to LrC and displays the dialog box indicating the error Exit code 3221226505
  6. After clicking OK on the dialog box, the processed photos appear but it looks like there is a slight loss of definition.

Is there a fix? Or do I need to change settings in LrC or Topaz Photo AI preferences to stop this error message?

Topaz Photo AI v3.3.1 on Windows

4

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

Can you confirm which path you are using to send the photo to Photo AI from Lightroom Classic?

  • File > Plug-in Extras > Process with Topaz Photo AI

  • Photo > Edit in > Topaz Photo AI

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

5

image
image1138×515 60.9 KB

I use File \Plug-in Extras \Process with Topaz Photo AI when the problem occurs.

6

I forgot something …
2024-11-13-16-46-28.tzlog (3.2 MB)

7

2024-11-14-11-24-5.tzlog (62.4 KB)

8

2024-11-13-10-43-24.tzlog (4.9 MB)
2024-11-13-21-01-3.tzlog (1.8 MB)

The other 7 files are 0 Kb and this dialog box does not accept pasting them.

9

I forgot this one.
Topaz Photo AI Installer Log.txt (4.7 MB)

10

We will create a ticket for the error 3221226505. Could you record a video of this error so I can show it to the development team? You can use the program of your choice to do a screen recording:

  • We recommend using Loom, which is a great free application. Here is a link to their page explaining how to download and use Loom. Once your Loom recording is ready, you will get a link to the video. Please send me this link here.
11

First, I understand simple sentences in English and I use Google translate to communicate with you.
Second, I tried to understand Loom videos and install it. Despite several attempts, it always returns me to the download step, even though I downloaded it. The tutorials are in English only and people speak very quickly.
So, I don’t understand why it doesn’t want to work. So I won’t be able to provide you with the requested video.

I still have this problem and it’s annoying.

12

102 / 5 000

I found a software that I understand better: OBS Studio. I made a short video of the problem:
2024-11-15 10-29-50.zip (3.9 MB)

13

Hello, the same issue appears with me. When sending a RAW image to Topaz Photo AI from Lightroom Classic the image is being processed correctly. But after Photo AI has sent it back to Lightroom this very same message box pops up. How to fix this?

16

I have exactly the same problem. I watched Matt Kloskowski’s recent video on the subject which prompted me to try this feature. Unfortunately I receive an identical error.

17

Ditto with above issue!

18

Same issue for me. It was working fine when I tested the free trial, but once purchased, I cannot get a photo from LRC to Photo AI.

19

I have this same issue. Ever since I updated to the lastest version, I can export from Lr to Topaz edit the photo but then get this error when I try and take it back into Lr.

Exit code: 3221226505

20

Same issue for me.

21

Also receiving the same LRC exit code 3221226505 !!! Where is the fix ???

22

Same problem.

I have also had a corresponding issue when batch processing using the LR Plugin Extras - Process in Topaz AI. I bring in 10 images and apply settings to all. They start to process and after the first one (I think once two) I get an error for the rest - Error:Error Running Model. The 1-2 that are processed and exported are gone. The others not yet exported, when I process them in Topaz individually or in small groups they process and export normally. When I return to Lightroom I get the exit code 3221226505 mentioned above. I click okay and the images that had been processed in Topaz come in, although they look a bit degraded and almost like auto-settings have been applied - higher contrast and vibrant colors.

Any ideas?

23

Hi all
same problem in elaboration of photo in DNG format from LrC plug-in Extra (I have the same error for 3 different photos) . I applied denoise, sharpening and in one of them, upscale. Topaz AI version 3.3.3. the same does not happen for photo in NEF format

24

Hi all
I did a test and worked. I imported the file directly to Topaz AI and I did the same changes and then I exported the file. It worked perfectlly as standalone. So it may be some interaction with LrC at the end of export process.

Regards