Face Recovery going Idle

Anyone else having issues with the face recovery. Anytime I try to use face recovery it goes Idle and will just stop working. Also if anyone knows how to fix this that would be great. I use a Mac Pro.
Topaz Photo AI [v1.x.x] on [Windows/Mac]

@jessica.morse Thanks for reaching out.

It looks like you submitted a support ticket about this bug and we were able to get it sorted for you. Let us know if you have any other questions!

I am also having the same issue since my last update to Photo AI… What was the solution please?

I am using a MacBook Pro Topaz Photo AI Version 1.4.2

Please submit a support ticket. The solution may depend on your individual computer and image.

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