Face recovery does not detect face on portrait photo

[patrick.hamm]

Face recovery does not detect face on portrait photo (or any photo with people) on last update of Photo AI.

---

Topaz Photo AI [v3.3.1] on [Windows]

[john.topazlabs (John S)]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

1. The original image file.
2. The processed image.
3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

[patrick.hamm]

Hello

Every time I launch the app there is a long download (which sometimes takes hours; see screenshot). The last time I used it, I was able to select the face, but no improvement was made (see screenshot).
Thank you for your assistance.
Kind regards
Patrick

[ErikVerheggen]

I have a problem today in the same category.
A photo with one clear portrait.

Photo AI Version 3.3.1
Windows 11.

AI thinks there are two faces!