Face Detection Hanging

Face detection is hanging as soon as people are in the photo

Welcome to the forums. Please, please take a read before starting a new thread. This has been covered endlessly already:

We’ve had a Windows users report similar issues with this update.

We’d like to get some more information to help troubleshoot the problem you are having. First, could you send us your computer’s full system profile?

How To Obtain Your System Profile (Windows)

Also if you can, please go to Help > Open Log Folder , then please send me all of the files within that folder. You should be able to attach them directly as a response to this email.


You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

After you have done this You can choose one of these two workarounds to resolve this issue:

  • Disable the Autopilot in the app’s Preferences > Autopilot menu

  • Uninstall the current application version and then revert back to Topaz Photo AI v2.3.0 using the following download link: Topaz Photo AI | v 2.3.0 | Windows Installer

Hello John,

I ran dxdiag, created an outfile and uploaded this file in the dropbox link.



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