Face Detection Hanging

I’ve just updated and now Face Detection won’t work. Auto pilot tries to run it but it just sits there spinning forever and Autopilot never completes, and now all of Topaz is ‘broken’ because you can’t get past that once it tries to load an image.

As of Sunday Feb 4 2024


Topaz Photo AI 2.3.1 on Windows

3 Likes

Please supply all of the required information such as PC specs, logs etc.

What logs? From where? How do I obtain them for you? I’m on a 64k Win 10 PC. I’ve no clue what my processor/v-card etc. is. Explain how/where to obtain what you need and I’ll see what I can do.

Thanks for reaching out to us on our support page.

Our developers are currently working on this issue and will resolve it quickly.

You can choose one of these two workarounds to resolve this issue:

  • Disable the Autopilot in the app’s Preferences > Autopilot menu

  • Uninstall the current application version and then revert back to Topaz Photo AI v2.3.0 using the following download link: Topaz Photo AI | v 2.3.0 | Windows Installer

1 Like

Thanks!

I’ll do the former for now and await an updated download with a fix in the meantime.

Appears a lot of users are having the same issue, I doubt it’s a specific device issue. I ended up installing the old version 2.3.0 and things seem to be working again. I did have to run a repair after I ran the install as it appeared it removed the latest version but failed to install the older version. I then rebooted and ran the install again and selected repair and it installed all the files and it is no longer hanging at detecting faces. I’m really surprised they allowed something like this past the testing stages. I would recommend Topaz to remove the update so unexpected customers do not install what I would consider a major bug.

Here’s the link to the previous version: https://downloads.topazlabs.com/deploy/TopazPhotoAI/2.3.0/TopazPhotoAI-2.3.0.msi

3 Likes

I think you might be wrong as a Win 11, AMD Ryzen 9 6900HX, RAM 32GB, NVIDIA RTX3060/6GB with Driver version 551.23 (Studio) has absolutely no issue.

There also was a report on the forum where AMD GPUs were having was having issues with Photo AI an the OP downloaded a fix from AMD forums …

1 Like

Having the same problem. Autpilot is the default, but the program just hangs at face detection. There is a little lock symbol next to face detection and it reads “face detection not run”. Also cannot disable autopilot! Even tho’ you disable the filters in the preferences section, autopilot continues to run and nothing progresses - no loading image, no detecting subject, no face detection, etc. You cannot manually select a filter to apply, either. This release is really a hot mess! Windows 10 desktop.

It gets stuck on Autopilot face recognition and loops there forever. I have turned off auto-pilot and filters (and saved that) but it does not turn off.

An suggestion on how to get the older version back (it worked fine).

I paid a lot of money for this and it is impossible to use!

Lyle M.

Turn off Face Recovery in the settings (open as a standalone)

Also you post about a issue without the required information, PC specs, Logs etc.

Our developers are currently working on this issue and will resolve it quickly.

You can choose one of these two workarounds to resolve this issue:

  • Like @AiDon said disable the Autopilot in the app’s Preferences > Autopilot menu

  • Uninstall the current application version and then revert back to Topaz Photo AI v2.3.0 using the following download link: Topaz Photo AI | v 2.3.0 | Windows Installer

Program keeps hanging up at detecting faces stage in autopilot. Did not happen before last update.

2 Likes

I concur!
When I open Photo AI ver 2.3.1, it says “Face Detection Not Run”.
It worked perfectly in the previous version.
Please rectify this ASAP!
John Villumsen

Just to say I use GigapixelAI which I like. I downloaded the demo 2.31 version of PhotoAI to see if it would help me with other image issues but unfortunately I ran straight into this bug (Spec: Windows 10, NVidea GeForce 1070Ti). Attempting to disable the Autopilot feature did not work which also leaves me a little dismayed that this application is incomplete and not yet PROD ready.
I was seriously considering purchasing this application but unfortunately this experience has put me off for just now.

I have the same issue since update to 2.3.2 - it was working prior to the update but it now totally unusable. This is a major issue for me. Please FIX IT.

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Nik 6 Perspective 6.8.0.2 - from the file “PhotoshopPlugin-filterNik 6 Perspective64.8bf”
Nik 6 Perspective automation 6.8.0.2 - from the file “PhotoshopPlugin-automationNik 6 Perspective64.8li”
Nik 6 Presharpener NO VERSION - from the file “NikCollection.8bf”
Nik 6 PresharpenerNik Collection 6stub NO VERSION - from the file “NikCollection.8bf”
Nik 6 Sharpener Output NO VERSION - from the file “NikCollection.8bf”
Nik 6 Silver Efex NO VERSION - from the file “NikCollection.8bf”
Nik 6 Viveza NO VERSION - from the file “NikCollection.8bf”
Nik Collection 6 Palette 6.8.0.2 - from the file “Nik Collection 6 Palette.8li”
Nik Collection Service NO VERSION - from the file “NikCollection.8bf”
Nik6BackgroundFilter NO VERSION - from the file “Nik6BackgroundFilter.8bf”
Nik6FineStructuresFilter NO VERSION - from the file “Nik6FineStructuresFilter.8bf”
Nik6HotPixelsFilter NO VERSION - from the file “Nik6HotPixelsFilter.8bf”
Nik6ShadowsFilter NO VERSION - from the file “Nik6ShadowsFilter.8bf”
Nik6SkinFilter NO VERSION - from the file “Nik6SkinFilter.8bf”
Nik6SkyFilter NO VERSION - from the file “Nik6SkyFilter.8bf”
Nik6StrongNoiseFilter NO VERSION - from the file “Nik6StrongNoiseFilter.8bf”
Note Paper 25.5 - from the file “Filter Gallery.8bf”
NTSC Colors 25.5 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.5 - from the file “Filter Gallery.8bf”
OpenEXR 25.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.5 - from the file “Filter Gallery.8bf”
Palette Knife 25.5 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.5 - from the file “Standard MultiPlugin.8bf”
PCX 25.5 - from the file “PCX.8bi”
Photocopy 25.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.5 - from the file “ChannelPort.8bf”
Pinch 25.5 - from the file “Standard MultiPlugin.8bf”
Pixar 25.5 - from the file “Pixar.8bi”
Plaster 25.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.5 - from the file “Filter Gallery.8bf”
Pointillize 25.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.5 - from the file “PBM.8bi”
PortraitPro 4.1.0 - from the file “PortraitProPSFilter64.8bf”
PortraitPro Body 3.1.0 - from the file “PortraitProBodyPSFilter64.8bf”
Poster Edges 25.5 - from the file “Filter Gallery.8bf”
Radial Blur 25.5 - from the file “Standard MultiPlugin.8bf”
Radiance 25.5 - from the file “Radiance.8bi”
Range 25.5 - from the file “statistics.8ba”
Render Color Lookup Grid 25.5 - from the file “Export3DLUT.8be”
Reticulation 25.5 - from the file “Filter Gallery.8bf”
Ripple 25.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.5 - from the file “Filter Gallery.8bf”
Save for Web 25.5 - from the file “Save for Web.8be”
ScriptingSupport 25.5 - from the file “ScriptingSupport.8li”
Service Nik 6 HDR Efex Filter NO VERSION - from the file “NikCollection.8bf”
Shear 25.5 - from the file “Standard MultiPlugin.8bf”
Skewness 25.5 - from the file “statistics.8ba”
Smart Blur 25.5 - from the file “Standard MultiPlugin.8bf”
Smart Photo Editor 3.1.0 - from the file “SmartPhotoEditorPSFilter64.8bf”
Smudge Stick 25.5 - from the file “Filter Gallery.8bf”
Solarize 25.5 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.5 - from the file “Filter Gallery.8bf”
Spherize 25.5 - from the file “Standard MultiPlugin.8bf”
Sponge 25.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.5 - from the file “Filter Gallery.8bf”
Stained Glass 25.5 - from the file “Filter Gallery.8bf”
Stamp 25.5 - from the file “Filter Gallery.8bf”
Standard Deviation 25.5 - from the file “statistics.8ba”
Sumi-e 25.5 - from the file “Filter Gallery.8bf”
Summation 25.5 - from the file “statistics.8ba”
Targa 25.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.5 - from the file “Filter Gallery.8bf”
Tiles 25.5 - from the file “Standard MultiPlugin.8bf”
Topaz B&W Effects 2 10.0 - from the file “tlbw2ps_x64.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Glow 2 10.0 - from the file “tlglow2ps_x64.8bf”
Topaz Impression 2 10.0 - from the file “tlimpression2ps_x64.8bf”
Topaz InFocus 10.0 - from the file “tlinfocusps_x64.8bf”
Topaz Lens Effects 10.0 - from the file “tllenseffectsps_x64.8bf”
Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.8bf”
Topaz Photo AI NO VERSION - from the file “TopazPhotoAIAutomate.8bi”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Topaz Simplify 4 10.0 - from the file “tlsimplify4ps_x64.8bf”
Topaz Star Effects 10.0 - from the file “tlstareffectsps_x64.8bf”
Topaz Studio 2 18.0 - from the file “tltopazstudio2ps_x64.8bf”
Topaz Texture Effects 2 10.0 - from the file “tltextureeffects2ps_x64.8bf”
Torn Edges 25.5 - from the file “Filter Gallery.8bf”
TPAIGatherImageDataFilter NO VERSION - from the file “TopazPhotoAIGather.8bf”
Twirl 25.5 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.5 - from the file “Filter Gallery.8bf”
Vanishing Point 25.5 - from the file “VanishingPoint.8bf”
Variance 25.5 - from the file “statistics.8ba”
Water Paper 25.5 - from the file “Filter Gallery.8bf”
Watercolor 25.5 - from the file “Filter Gallery.8bf”
Wave 25.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.5 - from the file “WIASupport.8li”
Wind 25.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.5 - from the file “WBMP.8bi”
ZigZag 25.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

GigapixelApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazGigapixelAIApply.8bf”
GigapixelGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazGigapixelAIGather.8bf”
Imagenomic Plug-in Console 1, 2, 0, 0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\Imagenomic\ImagenomicPluginConsole64.8li”
Portraiture 2.3.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\Imagenomic\Portraiture64.8bf”
ReDynamix 1, 0, 0, 1 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\redynamizer64.8bf”
ToonIt! 2.6.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\ToonIt.8bf”
Topaz Gigapixel AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazGigapixelAIAutomate.8bi”
TPAIApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIApply.8bf”

Duplicate and Disabled plugins:

GigapixelApplyImageDataFilter NO VERSION - from the file “TopazGigapixelAIApply.8bf”
GigapixelGatherImageDataFilter NO VERSION - from the file “TopazGigapixelAIGather.8bf”
LandscapePro 3.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\LandscapeProPSFilter64.8bf”
PortraitPro 4.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\PortraitProPSFilter64.8bf”
PortraitPro Body 3.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\PortraitProBodyPSFilter64.8bf”
Smart Photo Editor 3.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\SmartPhotoEditorPSFilter64.8bf”
Topaz B&W Effects 2 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\tlbw2ps_x64.8bf”
Topaz Gigapixel AI NO VERSION - from the file “TopazGigapixelAIAutomate.8bi”
Topaz Glow 2 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\tlglow2ps_x64.8bf”
Topaz Impression 2 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\tlimpression2ps_x64.8bf”
Topaz InFocus 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\tlinfocusps_x64.8bf”
Topaz Lens Effects 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\tllenseffectsps_x64.8bf”
Topaz Photo AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAI.8bf”
Topaz Photo AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIAutomate.8bi”
Topaz Simplify 4 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\tlsimplify4ps_x64.8bf”
Topaz Star Effects 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\tlstareffectsps_x64.8bf”
Topaz Texture Effects 2 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\tltextureeffects2ps_x64.8bf”
TPAIApplyImageDataFilter NO VERSION - from the file “TopazPhotoAIApply.8bf”
TPAIGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIGather.8bf”

Plugins that failed to load: NONE

SAME. Stuck in a perpetual state of face detection.

Face detection hanging is fixed in v2.4.0. Please update to the latest version and it will be working as expected.

Topaz Photo AI v2.4.0
Released February 29th, 2024
Windows: Download
Mac: Download

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