# ℹ️ F.A.Q about Topaz Photo AI versions **URL:** \ **Category:** Releases\ **Created:** [May 30, 2025, 9:10pm UTC](https://community.topazlabs.com/t/f-a-q-about-topaz-photo-ai-versions/91829 "2025-05-30T21:10:52Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Ange.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/ange.topazlabs/32/175061_2.png) [@Ange.topazlabs](https://community.topazlabs.com/u/Ange.topazlabs)\ **Post date:** [May 30, 2025, 9:10pm UTC](https://community.topazlabs.com/t/f-a-q-about-topaz-photo-ai-versions/91829/1 "2025-05-30T21:10:53Z")
> **HOW TO CHECK WHAT VERSION YOU OWN** To check what Topaz app and what version of it you own: - You can go to your [“My Products"](https://topazlabs.com/my-account/downloads/) page. - When you purchase your app, you get access to the current version available at that date, and access to 1 year of versions released after this date. Once that 1 year is over, the last available version will be shown in your My Products page. - You can also test and download the Latest version, however, to use it out of Trial mode, it would require to renew with another year of upgrades, that you can do from your My Products page. * * * * * * > **HOW TO REVERT TO A PRIOR VERSION** If you experience issues on a specific version, you can test reverting to a prior one while we troubleshoot with you the issue. Make sure to see section below on how to reach us at Support. All our versions are accessible here in our [Photo AI Releases Page](https://community.topazlabs.com/c/photo-ai/photo-ai-releases/85), or our [Video AI Releases Page](https://community.topazlabs.com/c/video-ai/video-ai-releases/69) and or [Gigapixel Releases page](https://community.topazlabs.com/c/gigapixel-ai/gigapixel-ai/66). - Click on the version you want to revert to, and you will find the Windows and Mac download link at the top. * * * * * * > **HOW TO OPEN A SUPPORT TICKET** If you encounter a new bug or issue with Photo AI, you can check our [Troubleshooting page](https://docs.topazlabs.com/photo-ai/troubleshooting) for some tips on how to resolve issues, and check our [Known issues here on this forum](https://community.topazlabs.com/tags/c/photo-ai/photo-ai-bugs/93/in-progress). Each will have troubleshooting steps and workarounds if available. * * * _IMPORTANT: Make sure to check the System requirements section below. Underpowered computers will have issues and will not be supported. You can send us your System Information, and we can confirm if you meet the requirements or not, and provide workarounds._ * * * If issues remain after checking these **the fastest way to reach us is to write us an email at [help@topazlabs.com](mailto:help@topazlabs.com)**. This will open a Support ticket with us and we will troubleshoot with you 🙂 In the email make sure to send us: 1. Confirmation on what app you are having issues with 2. Confirmation on what version of the app you are currently on 3. The bug / issue and behavior you have encountered. Give as much details as you can. 4. Any screenshots as necessary. 5. Your system profile ([Instructions for Mac](https://support.topazlabs.com/article/57-how-to-obtain-your-system-profile-mac)) or ([Instructions for Windows](https://support.topazlabs.com/article/59-how-to-obtain-your-system-profile-windows)) 6. Your log files that you can find in-app, then go to Help \> Open Log Folder. Zip all the logs you see and send us the zipped file in your email - _If your app immediately crashes, you can skip this part as it will not allow you to get the logs._ * * * * * * > **SYSTEM REQUIREMENTS** Before sending us an email, it is important to make sure your machine meets the minimum requirements for our Topaz apps: - Photo AI requirements: [System Requirements | Topaz Photo AI](https://docs.topazlabs.com/photo-ai/system-requirements) - Video AI requirements: [System Requirements | Topaz Video AI](https://docs.topazlabs.com/video-ai/system-requirements) - Gigapixel requirements: [System Requirements | Topaz Labs](https://docs.topazlabs.com/gigapixel-ai/system-requirements) If you want us to confirm, send us an email tu [support@topazlabs.com](mailto:support@topazlabs.com) with your System Profile: - [How To Obtain Your System Profile (Windows)](https://support.topazlabs.com/article/59-how-to-obtain-your-system-profile-windows) - [How To Obtain Your System Profile (Mac)](https://support.topazlabs.com/article/57-how-to-obtain-your-system-profile-mac) ---
**Author:** ![Ange.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/ange.topazlabs/32/175061_2.png) [@Ange.topazlabs](https://community.topazlabs.com/u/Ange.topazlabs)\ **Post date:** [May 30, 2025, 9:11pm UTC](https://community.topazlabs.com/t/f-a-q-about-topaz-photo-ai-versions/91829/2 "2025-05-30T21:11:07Z")
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**Author:** ![Ange.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/ange.topazlabs/32/175061_2.png) [@Ange.topazlabs](https://community.topazlabs.com/u/Ange.topazlabs)\ **Post date:** [May 30, 2025, 9:11pm UTC](https://community.topazlabs.com/t/f-a-q-about-topaz-photo-ai-versions/91829/3 "2025-05-30T21:11:21Z")