[If you are posting a new bug, please include the following]
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The bug / behavior you have encountered
I have been unable to save/export anything so far, after several attempts.
Initial attempts trying to use AI functions to improve videos I encountered errors suggesting I contact support. See screenshot.
After updating windows and video drivers and restarting, I tried just exporting an un-edited video, and got an FFMPEG Commend error?
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Your system profile
|OS Name|Microsoft Windows 10 Pro|
|—|—|
|Version|10.0.19045 Build 19045|
|Other OS Description |Not Available|
|OS Manufacturer|Microsoft Corporation|
|System Name|DESKTOP-MG171KM|
|System Manufacturer|Dell Inc.|
|System Model|XPS 15 7590|
|System Type|x64-based PC|
|System SKU|0905|
|Processor|Intel(R) Core™ i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)|
|BIOS Version/Date|Dell Inc. 1.12.0, 10/06/2021|
|SMBIOS Version|3.2|
|Embedded Controller Version|255.255|
|BIOS Mode|UEFI|
|BaseBoard Manufacturer|Dell Inc.|
|BaseBoard Product|0VYV0G|
|BaseBoard Version|A00|
|Platform Role|Mobile|
|Secure Boot State|On|
|PCR7 Configuration|Elevation Required to View|
|Windows Directory|C:\WINDOWS|
|System Directory|C:\WINDOWS\system32|
|Boot Device|\Device\HarddiskVolume3|
|Locale|United States|
|Hardware Abstraction Layer|Version = 10.0.19041.2728|
|User Name|DESKTOP-MG171KM\mlock|
|Time Zone|W. Australia Standard Time|
|Installed Physical Memory (RAM)|32.0 GB|
|Total Physical Memory|31.7 GB|
|Available Physical Memory|21.5 GB|
|Total Virtual Memory|45.6 GB|
|Available Virtual Memory|29.7 GB|
|Page File Space|13.9 GB|
|Page File|C:\pagefile.sys|
|Kernel DMA Protection|On|
|Virtualization-based security|Not enabled|
|Device Encryption Support|Elevation Required to View|
|Hyper-V - VM Monitor Mode Extensions|Yes|
|Hyper-V - Second Level Address Translation Extensions|Yes|
|Hyper-V - Virtualization Enabled in Firmware|Yes|
|Hyper-V - Data Execution Protection|Yes|
Name | NVIDIA GeForce GTX 1650 |
---|---|
PNP Device ID | PCI\VEN_10DE&DEV_1F91&SUBSYS_09051028&REV_A1\4&359262C3&0&0008 |
Adapter Type | NVIDIA GeForce GTX 1650, NVIDIA compatible |
Adapter Description | NVIDIA GeForce GTX 1650 |
Adapter RAM | (1,048,576) bytes |
Installed Drivers | C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_8e82c1189f2059c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_8e82c1189f2059c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_8e82c1189f2059c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_8e82c1189f2059c2\nvldumdx.dll |
Driver Version | 31.0.15.3209 |
INF File | oem161.inf (Section161 section) |
Color Planes | Not Available |
Color Table Entries | Not Available |
Resolution | Not Available |
Bits/Pixel | Not Available |
Memory Address | 0xEC000000-0xECFFFFFF |
Memory Address | 0xC0000000-0xCFFFFFFF |
Memory Address | 0xD0000000-0xD1FFFFFF |
IRQ Channel | IRQ 4294967267 |
Driver | C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDM.INF_AMD64_8E82C1189F2059C2\NVLDDMKM.SYS (31.0.15.3209, 55.54 MB (58,236,912 bytes), 15/06/2023 4:04 AM) |
Name | Intel(R) UHD Graphics 630 |
PNP Device ID | PCI\VEN_8086&DEV_3E9B&SUBSYS_09051028&REV_00\3&11583659&1&10 |
Adapter Type | Intel(R) UHD Graphics Family, Intel Corporation compatible |
Adapter Description | Intel(R) UHD Graphics 630 |
Adapter RAM | 1.00 GB (1,073,741,824 bytes) |
Installed Drivers | C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e396b69e113d1cc5\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e396b69e113d1cc5\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e396b69e113d1cc5\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e396b69e113d1cc5\igd12umd64.dll |
Driver Version | 30.0.101.1404 |
INF File | oem128.inf (iCFL_w10_DS section) |
Color Planes | Not Available |
Color Table Entries | 4294967296 |
Resolution | 3840 x 2160 x 59 hertz |
Bits/Pixel | 32 |
Memory Address | 0xEB000000-0xEBFFFFFF |
Memory Address | 0x80000000-0x8FFFFFFF |
I/O Port | 0x00004000-0x0000403F |
IRQ Channel | IRQ 4294967270 |
Driver | C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_E396B69E113D1CC5\IGDKMD64.SYS (30.0.101.1404, 38.38 MB (40,248,888 bytes), 5/03/2022 2:17 PM) |
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Your log files (Help > Logging > Get Logs for Support)
logsForSupport.zip (351.5 KB) -
Any screenshots as necessary - See above
[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
I have tried researching FFMPeg but not sure where to start without installing random software on my PC.