Since today, when I export a video, it takes about 7-10 minutes till it really starts processing, while the export is stuck on “Estimating…“. Then, after estimating is done, the amount of time is the usual one, a few minutes. A week ago, when I last used TopazVideo, everything worked smooth. Any idea why this is happening?
Same here. Gets stuck on “estimating”
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Same here.
@mihai.barbu @andrei.nika @BengtNelson-18984
Can you share your logs?
To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
logsForSupport.zip (1002.0 KB)
Sure, here it is.
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Hi,
I just exported a short clip and that took 5 minutes 36 seconds in total. The estimating part was almost 3 minutes long (2 minutes and 50+ seconds).
The Log file is attached.
Thanks
Bengt Nelson
(attachments)
logsForSupport.zip (6.56 MB)
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Hi! Did you find anything wrong in the log file?
@mihai.barbu @BengtNelson-18984 Thanks for sending those log files. I’ve sent those over to our team as they investigate this matter.
If anything ends up changing, feel free to send an update!
Well, it worked fine after the last update, but my computer froze during a Topaz Video export, I had to restart, and since then I’m back at the “Estimating…” part that lasts way too long.
Are you able to send the updated logs to compare the runs that ran succesfully with the ones that are estimating too long?
