Exported DNG not recognized

Topaz Photo AI Bugs and Issues
1

Exported 16-bit DNGs unreadable after I updated Photo AI. Cannot open file. Photoshop gives this error message: “Could not complete your request because Photoshop does not recognize this type of file.”

Steps to reproduce issue:

  1. Step 1 - Load DNG file
  2. Step 2 - Upscale to Max
  3. Step 3 - Export - Preserve Input Format - (“Your raw files will be converted into 16-bit DNG.”)

Files unusable. Have tried multiple files.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’m on Mac.

2

Where is the DNG file from? Is it a supported camera?

Please send the original file to me so I can review. You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

5

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