Export to Image Sequence with no enhancements no longer works

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered

  • Export any video to an image sequence with no enhancements.

  • export to new folder

  • Will immediately error out.

  1. Your system profile
  • Win11 - RTX4080super

  1. Your log files (Help > Logging > Get Logs for Support)
    logsForSupport.zip (11.9 MB)

  2. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

2

Looks like an issue with the app being able to convert the video due to a possible corrupt frame or metadata tag with the source. Try running the video through Handbrake and then bringing the file back into Video AI for processing. That should clear anything off that is causing the error.

3

thanks, that worked

4

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