Export process stucked at Downloading Mods

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. I cant able to export videos in Topaz Video Ai
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary
    logsForSupport.tar.gz (1.2 KB)

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Screenshot (2)
Screenshot (2)1366×768 200 KB

2

Hello,

The log file attached here is empty. You may need to quit and re-launch Video AI now that logging is enabled for the files to be saved.

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport.tar.gz” file to your reply.

I would also highly recommend updating to the latest version of Video AI for stability improvements and new features!