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Hello,
The log file attached here is empty. You may need to quit and re-launch Video AI now that logging is enabled for the files to be saved.
To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport.tar.gz” file to your reply.
I would also highly recommend updating to the latest version of Video AI for stability improvements and new features!
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