I have a large image, which I rendered through the recovery process. It took around five or six hours. I understand rendering a large image through recovery is not well-supported, but I had assumed that after processing, saving the image to disk would be easy. Not so much. Topaz Gigapixel seems to be making progress, but just exporting to disk is taking hours. This seems like a bug; I can’t understand why, after processing, it would take any significant time to simply save it to disk. Any thoughts on what might be going on or how to fix? This is a fast M3 MacBook Pro with 128 GB RAM.
I had someone report this yesterday as well. I’m not entirely sure what’s going on with this, as the Recovery model is still in beta.
Could you send me your log files?
To get your log files, please open Gigapixel and go to Help > Open Log Folder. Once you see your Logs folder, you will want to right-click it and compress them.
Once compressed, you will attach that .zip file to your response.
Same here. My productivity is zero at the moment. I’ve uninstalled and reinstalled several times, each install takes hours. I can’t complete orders because I cannot create the files. Going back to the previous version (5.xxx) doesn’t work as this is too basic. Please can someone direct me to the version before 7 as this worked great for me.
Are you referring to reverting back to a previous version of Gigapixel?
If so, you can download them from here. To download the version of Gigapixel that right before v7, it was Gigapixel v6.3.3. - Download it from here.
Yes and I found this later on thanks. It hasn’t made any difference to the slowness though, it’s way slower than before the upgrade (around an hour to upscale and save) even though I’ve uninstalled and removed any residual files from v. 7.0
Thanks for this information! What’s your machine’s specs?
I’ll need your CPU, GPU, RAM, and VRAM info.
Additionally, here are our system requirements for Gigapixel. Please make sure your system meets our requirements.
I just purchased Gixapixel earlier this week and am exporting my first image, 600x613 > 1200x1426 (85.6KB > 390.4KB). The export process has been running for at least 90 minutes and the progress bar is at, maybe, 30%; I don’t believe I’ve noticed it has moved. Is this normal? Same issue as reported here? If so, is there a status? Or should I open a new item?
- Processor Intel(R) Core™ i5-7200U CPU @ 2.50GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s)
- Installed Physical Memory (RAM) 16.0 GB
- Total Physical Memory 15.8 GB
- Total Virtual Memory 41.8 GB
- Available Virtual Memory 23.7 GB
- Page File Space 26.0 GB
I’m not sure where to get the GPU information.
Hi Bryan,
Thank you for reaching out and appreciate you sharing your CPU specs.
To access GPU information we need to review your system profile.
How To Obtain Your System Profile (Windows)
But I’d like to speak with you directly.
Please submit a ticket with our Support team and we can communicate with you more easily to troubleshoot.
Same issue in Topaz Photo Ai. Sucking huge amounts of battery if not plugged in and taking hours for a 2gb+ file. Sometimes creating an unreadable file when completed.